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New Book Release: Voice Of The Customer Marketing
"Ernan's book is a timely prescription for helping companies create customer trust and loyalty. This book is rich in practical steps to help organizations increase their long-term profits in a sustainable way."
—John Hunter
EVP Customer Fulfillment Services, QVC
"Ernan Roman shows us how to listen to customers and improve our understanding of their preferences. This book is extremely valuable and provides a process that guarantees higher revenue relationships with today's demanding customers."
—Ida Rivière Le Quement
Relationship Marketing Manager, Post Denmark