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Ernan Roman Direct Marketing Corp.
3 Melrose Lane
Douglas Manor, NY 11363

Phone: 718-225-4151
E-Mail: ernan@erdm.com

"Ernan Roman has captured the essence of what the most successful businesses are realizing, namely that Voice of the Customer drives the best marketing strategies and generates the highest results. By using VoC driven strategies, Xerox has deepened customer engagement to a level we never imagined possible. His book is essential for marketers who want to excel at Relationship Marketing."
—Mike Milligan
Vice President, Marketing, North American Reseller Sales, Xerox Corporation
New Book Release: Voice Of The Customer Marketing
"Ernan is a leading expert in creating disciplined Voice of Customer-driven marketing processes. If you want to move from just talking about VoC to being a leader in implementing it, you must read this book."
—Don Peppers and Martha Rogers, Ph.D,
Peppers and Rogers Group