Ernan Roman Direct Marketing Corp.
3 Melrose Lane
Douglas Manor, NY 11363
"Ernan Roman has captured the essence of what the most successful businesses are realizing, namely that Voice of the Customer drives the best marketing strategies and generates the highest results. By using VoC driven strategies, Xerox has deepened customer engagement to a level we never imagined possible. His book is essential for marketers who want to excel at Relationship Marketing."
Vice President, Marketing, North American Reseller Sales, Xerox Corporation